Refund policy

As all of our rings are made to order and take 10 to 12 weeks to craft, they are non-refundable and non-exchangeable once production has begun. This includes instances where the ring does not fit. We strongly recommend confirming your size carefully before ordering, and we are happy to assist with sizing guidance beforehand.

Please note We will only offer a replacement or full refund if your ring arrives with a manufacturing fault, or if an incorrect ring or size was sent due to an error on our part.

Please note that sterling silver will naturally tarnish over time. This is a characteristic of the metal, not a fault. Our care guide explains how to keep your pieces looking their best.